Refund & Returns

We are committed to providing premium-quality products and a transparent, respectful shopping experience. Please review the following information carefully before placing your order.

1. Order Cancellation & Modifications

We understand that plans may change. Cancellation and modification requests are reviewed based on order type and production status.

• Custom Dolls

If you place a custom-made doll order, you may request modifications within 48 hours of purchase, provided the changes comply with our standard customization guidelines. Beyond the 48-hour window, any further adjustments will be evaluated on a case-by-case basis, depending on the order’s production stage. For order cancellations, approval is also contingent on the production progress and specific order details. If a cancellation is permitted, a non-refundable processing fee ranging from 5% to 30% may be charged.

• In-Stock Dolls

For in-stock dolls, once the package has been shipped, order changes are no longer possible. If you wish to switch to a different doll after shipment, this will be treated as a return. All return shipping and related costs are the responsibility of the buyer. To request an order modification, please contact us at info@sexdollab.com.

Why Cancellation Fees Apply

Cancellation fees help cover costs already incurred, including:

• Payment processing fees charged by third-party providers

• Materials and labor allocated to custom orders

• Packaging and handling costs for in-stock items

• Shipping fees, which are non-refundable once dispatched

As a premium retailer, these policies allow us to maintain quality standards and efficient operations.

Inspection Upon Delivery

Please inspect your doll immediately upon arrival, before any use.

If damage occurs due to improper handling or use, the item will not be eligible for return or exchange. Any concerns or dissatisfaction must be reported at info@sexdollab.com within 24 hours of delivery.

When contacting us, please include:

• A clear description of the issue

• Supporting photos or videos

Damage, Errors & Warranty Support

We offer replacement, remake, or partial refunds in the following situations:

Incorrect Doll Received
If the doll you received does not match the product images or factory specifications, please provide an unboxing video showing the doll, head, shipping label, and outer box. We will verify the issue and arrange a resolution.

Damaged Items
For severe damage, please file a claim with the carrier immediately.
For minor damage, we can provide repair tools and guidance.

Lost Packages
If tracking shows “delivered” but the package was not received, please contact the carrier to file a claim. Signature confirmation is recommended at checkout for added security.

All orders are covered by our refund guarantee. Coverage details are outlined on our Refund Guarantee page.

2. Returns

For return instructions, contact info@sexdollab.com. Please do not return any item without contacting us first.

Due to hygiene and safety considerations, adult products are generally non-returnable.
Returns may only be considered for brand-new, unused items with prior authorization.

Important notes:

• Return addresses printed on the package are not valid

• Unauthorized returns will be rejected

• All returned items undergo a thorough inspection

• Refunds may be denied if return conditions are not met

3. Refund

Review & Deductions

Once a return is received, the doll and packaging will be carefully inspected.

If the item is confirmed to be new, unused, and undamaged, a refund will be processed with the following deductions:

• Original shipping fee

• Return shipping fee (buyer responsibility)

• Packaging and restocking fee (typically 15%–25% of order value)

• Payment processing fees charged by PayPal or credit card providers

Refund Processing Time

Approved refunds are issued to the original payment method.

Typical processing times:

• Credit or debit cards: 7–10 business days

• PayPal: 3–5 business days

If you do not receive your refund within this timeframe, please contact us for a refund reference number. Please avoid opening PayPal or credit card disputes, as this may delay or complicate the refund process.

Disputes & Chargebacks

We are committed to resolving any concerns fairly and efficiently. Before opening a dispute or chargeback, we strongly encourage you to contact us directly so we can assist you promptly. Unnecessary disputes may result in delays, additional fees, or refund rejection. Fraudulent chargebacks or forced disputes after delivery may lead to legal action to recover losses.